Refund policy

Refund Policy | Jenny's Cookies

As all of our products are food items, we are unable to accept returns under any circumstances.

■ Damaged or Incorrect Orders
If your order arrives damaged, or if you receive the wrong item, please contact us at hello@shimaokinawa.com within 7 days of receiving your order. Please include a photo of the item and we will make it right as quickly as possible.

■ Non-Returnable Items
The following cannot be returned or refunded:
· Food products (including all Jenny's Cookies products)
· Sale items
· Gift cards

If you have any questions, please don't hesitate to reach out at hello@shimaokinawa.com — we're always happy to help.