Shipping policy

Shipping Policy | Jenny's Cookies

At Jenny's Cookies, we offer free nationwide shipping across Japan and take care to ensure every order arrives quickly and in perfect condition. If you have any questions about shipping or delivery, please don't hesitate to get in touch — we're always happy to help.

Order Dispatch Times
Orders are typically dispatched within 1–2 business days. We do not ship on weekends, public holidays, or during the year-end/New Year period. All orders are shipped via Yamato Transport (ヤマト運輸).

Order Tracking
Once your order is confirmed and again when it is dispatched from our warehouse, you will receive a notification email from Shima & Co. (the company behind Jenny's Cookies). This email will include a Yamato Transport tracking link so you can follow your delivery in real time.

If your order does not arrive by the estimated delivery date, or if you believe your package may be lost or undelivered, please contact us at hello@shimaokinawa.com within 7 days of the expected delivery date. We'll do our best to resolve the issue as quickly as possible.

Shipping Area
At this time, we ship within Japan only. We do not offer international shipping. We apologize for any inconvenience and appreciate your understanding.